Privacy and data questions answered
We collect your name, date of birth, email address, phone number and banking details (account holder name and bank name for DANA, OVO, GoPay and QRIS deposits). We also track your game activity, session times and device type to improve your lobby experience and prevent fraud.
We use your banking data only to process deposits and verify withdrawal requests. Payment details are encrypted and never stored on our general servers. DANA, OVO, GoPay and QRIS transactions are processed through secure third-party gateways we do not operate or retain.
Yes. Go to Settings, select Privacy and Data, then choose Export Account Information. The file includes your profile details, game history, deposit and withdrawal records, and login dates. Downloads are available immediately and sent to your registered email address.
We do not sell your data. We share information only with payment processors (for DANA, OVO, GoPay and QRIS transactions), compliance auditors and law enforcement where local law requires it. Third parties sign strict confidentiality agreements.
Account details are deleted within 30 days of closure. Transaction records are retained for 5 years to satisfy financial reporting rules in regions where local law permits our service. You can request earlier deletion by contacting support.
We conduct regular security audits and encrypt all sensitive data. If a breach occurs, we notify affected players within 72 hours via email and offer free credit monitoring where applicable. Our incident team works with cybersecurity experts to contain and resolve the issue immediately.
Yes. Disable non-essential cookies in your browser settings at any time. Essential cookies (login, fraud prevention) cannot be disabled but are necessary for account security. Your game preferences and speed improvements may be reduced if you disable all cookies.
