Frequently asked questions about your legal rights
Your personal identifiers are anonymised within two years. Transaction records and account history are retained for seven years to meet regulatory requirements and handle any disputes. You can request a data export before closure. Withdrawal history linked to your DANA, OVO, GoPay or QRIS accounts stays on file for compliance.
Yes. Go to Settings > Legal & Privacy and select 'Request My Data'. We compile your complete file—deposits, withdrawals, game history, support chats, device logs—and send it to your registered email within five business days, usually sooner. No fee applies.
Once you request a withdrawal, we verify your registered payment method (DANA, OVO, GoPay or QRIS) within one business hour. Processing typically completes within 1-2 hours after approval. Bank transfers may take up to one business day depending on your bank's clearing schedule.
Only authorised support staff can view your account under strict confidentiality agreements. Access is logged and reviewed. We never share your personal information with third parties except payment processors (for deposits and withdrawals), legal authorities (if required by law), or fraud-prevention partners (to protect your account).
Contact support immediately via live chat or email. We investigate within 24 hours and can freeze your account, reverse unauthorised transactions, and help you reset your password. Enable two-factor authentication in Settings > Security to prevent future unauthorised access.
Log in to Settings > Account Info to update your name, email, phone number or address. Payment methods can be added or removed in Wallet > Payment Methods. Changes take effect immediately. If you need to correct a registered bank account for DANA, OVO, GoPay or QRIS withdrawals, contact support to verify ownership first.
Your ability to open and maintain an account depends on local law. We operate where local law permits and verify eligibility during registration. If legal restrictions change in your region, we will notify you of how this affects your account and give you time to withdraw your balance before closure.
